Terms and conditions

The booking

1. Your campaign is confirmed when payment clears. There is no insertion order to sign; your order confirmation and tax invoice are the record of the booking.
2. Unless otherwise specified, all rates are exclusive of GST. 10% GST is added at checkout and a tax invoice is issued at payment. All amounts are in AUD.
3. All bookings are final and must be paid in full regardless of cancellation or delivery. If you need to move dates, tell us at least 5 business days before your start date and Mamamia will endeavour to provide alternative dates where inventory allows.
4. Payment is by card, Apple Pay or Google Pay through Stripe at the time of booking.

Your ad

5. All content and assets provided by the Client ("Client Content") will be approved at Mamamia's sole discretion, and the Client acknowledges and agrees that Mamamia may require changes to the Client Content if in its reasonable opinion the Client Content is of poor quality or is otherwise inappropriate for the campaign. If your ad is declined you will be told why, and you can fix and resubmit.
6. Ad files are due 2 business days before your start date. Late creative shifts your start date; nothing is forfeited. If no compliant creative is received within 60 days of booking, the booking is held as a credit you can apply to a future campaign.
7. The Client will have sole responsibility for the legality, integrity, accuracy and quality of the Client Content.
8. The Client warrants that the Client owns the Client Content or has valid permissions from all third parties necessary to use the Client Content, such permissions extending to Mamamia's use of the Client Content to provide the campaign services.
9. The Client will indemnify and hold harmless Mamamia from and against the portion of any third party claim, demand, suit, proceeding, loss, cost or liability ("Claims") however suffered or incurred that arises as a result of the Client's acts or omissions (including negligence) or that directly or indirectly relate to the Client Content.
10. The Client grants Mamamia a royalty-free, irrevocable licence for the agreed campaign period to use the Client Content for the purposes of delivering the campaign services.
11. The Client agrees that they will not insert tracking technologies, including without limitation cookies or pixels, into Client Content or any other content related to the campaign, for data collection purposes, unless expressly approved by Mamamia. Standard click-through URLs with your own UTM parameters are fine.

Mamamia-voiced podcast ads

12. Where you choose a Mamamia-voiced ad, Mamamia writes the script from your brief and sends it for your approval before it is voiced. Content built for the Client by Mamamia is the intellectual property of Mamamia and is subject to one round of reasonable edits by the Client only, licensed to your campaign only and not reusable elsewhere without written agreement. If you do not approve the script after the included edit round, your booking runs with your own creative and the production fee is held as a credit toward your campaign.

Delivery and reporting

13. All campaign results are based on Mamamia data from Mamamia's Ad Serving Platforms which serve as the point of truth for final delivery.
14. If your campaign under-delivers its booked volume, Mamamia extends or re-runs delivery until the booked volume is delivered in full.
15. Delivery is worldwide by default unless you selected Australia-only at booking.
16. Mamamia determines where ads appear within the booked format across the Mamamia network.

Liability

17. Nothing in these terms excludes, restricts or modifies any right or remedy the Client has under the Australian Consumer Law or other law that cannot lawfully be excluded. Where Mamamia's liability for breach of a non-excludable guarantee can be limited, it is limited to resupplying the services or refunding the amount paid.
18. Subject to clause 17, Mamamia's total liability arising out of or in connection with a booking is capped at the amount paid for that booking, and neither party is liable to the other for indirect or consequential loss.

General

19. Self-serve bookings cover the products listed on the booking page only. Host-reads, sponsorships, branded content and bespoke campaigns are booked separately with the Mamamia team and are governed by Mamamia's insertion order terms.
20. The terms published on this page at the time of your booking apply to that booking.
21. The parties are independent contractors and nothing in these terms should be taken to imply any other relationship between them, including but not limited to any partnership or agency.
22. These Terms and Conditions are governed by the laws of New South Wales, Australia and both parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
23. Personal information collected at booking is handled in accordance with Mamamia's privacy policy.